Privacy Policy

1. Introduction

Welcome to Ledo Pizza. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our food delivery and restaurant services.

This policy applies to all information collected through our website (ledo-pizza.top), mobile applications, and any related services, sales, marketing, or events. By using our services, you agree to the collection and use of information in accordance with this policy.

Important: We never sell your personal data to third parties. Your trust is fundamental to our business, and we are dedicated to maintaining the confidentiality and security of your personal information.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, payment methods
• Food Service Information: Dietary preferences, allergen information, special dietary requirements (vegan, halal, kosher, gluten-free), favorite orders
• Order Details: Menu items selected, customizations, delivery instructions, special requests
• Payment Information: Credit card details, billing information (stored securely by our payment processors)
• Loyalty Program Data: Rewards points, membership status, promotional preferences
• Reservation Information: Table booking details, party size, special occasion notes
• Catering Information: Event details, guest count, menu preferences, delivery locations
• Communication: Contact form submissions, customer support messages, reviews and feedback
• Marketing Preferences: Newsletter subscriptions, promotional email preferences

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, clicks, scrolling behavior, search terms
• Location Data: Approximate location based on IP address, precise location if you enable GPS for delivery
• Cookie Data: Session identifiers, user preferences, shopping cart contents, authentication tokens
• Performance Data: Page load times, error reports, crash data

2.3 Information from Third Parties

We may receive information about you from:

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction confirmations and payment status
• Delivery Partners: Delivery status updates and location information
• Marketing Partners: Demographic information and interests for targeted advertising

3. How We Use Your Information

3.1 Service Provision

• Process and fulfill your food orders and reservations
• Manage delivery and pickup arrangements
• Provide customer support and resolve issues
• Manage your account and authentication
• Remember your dietary preferences and allergen information
• Track loyalty program points and rewards
• Coordinate catering events and special orders

3.2 Communication

• Send order confirmations and status updates
• Provide delivery notifications and tracking information
• Respond to customer support inquiries
• Send important notices about policy changes or service updates
• Deliver marketing emails and promotional offers (with your consent)
• Send loyalty program updates and rewards notifications

3.3 Marketing and Analytics

• Personalize your experience and recommend menu items
• Analyze website traffic and user behavior patterns
• Measure the effectiveness of marketing campaigns
• Conduct market research for new menu items and services
• Create targeted advertising based on your preferences
• Improve our website, mobile app, and service quality

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Prevent fraud and protect against security threats
• Protect our rights, property, and safety
• Resolve disputes and enforce our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure processing of credit card transactions and payments
• Delivery Services: Coordination of food delivery and logistics
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Delivery of promotional emails and newsletters
• Analytics Tools: Website usage analysis and performance monitoring
• Customer Support Tools: Management of customer inquiries and support tickets

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to court orders, subpoenas, or legal process
• To comply with applicable laws and regulations
• To protect our rights, property, or safety
• In emergency situations to protect public safety
• To investigate and prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Your information may be transferred to the new owner
• We will provide notice before your information is transferred
• The new owner must comply with this privacy policy

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

5.1 Technical Measures

• Encryption: All data transmission is protected with SSL/TLS encryption
• Firewall Protection: Advanced firewall systems protect our servers
• Access Control: Strict access controls limit data access to authorized personnel only
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backups: Regular encrypted backups to prevent data loss
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Regular employee security training and awareness programs
• Strict personal data handling procedures and protocols
• Confidentiality agreements with all third-party service providers
• Comprehensive security incident response plan
• Regular internal and external security audits
• Data minimization practices - we collect only necessary information

5.3 Your Security Responsibilities

• Use strong, unique passwords for your account
• Never share your password with others
• Log out of your account when using public computers
• Be cautious of suspicious emails or phishing attempts
• Report any unauthorized access to your account immediately
• Keep your contact information up to date

5.4 Security Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovery
• Report the breach to relevant supervisory authorities
• Provide clear information about what data was affected
• Explain the steps we are taking to address the breach
• Offer guidance on protective measures you can take

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Here's how we use different types of cookies:

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertising campaign measurement and optimization
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for user preferences
• Session Storage: Temporary data storage during your visit

Cookie Management

You can control cookies through your browser settings:

• Accept or reject cookies when prompted
• Delete existing cookies from your browser
• Set your browser to notify you when cookies are sent
• Block third-party cookies while allowing first-party cookies

Note: Disabling cookies may affect website functionality, including your ability to place orders and access your account.

7. Your Rights (GDPR/CCPA Compliance)

You have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data under certain circumstances.

7.4 Right to Restrict Processing

You can request that we limit how we process your personal data.

7.5 Right to Data Portability

You can request to receive your data in a structured, machine-readable format.

7.6 Right to Object

You can object to processing of your data, especially for marketing purposes.

7.7 Right Against Automated Decision-Making

You have rights regarding automated profiling and decision-making processes.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information in Section 13. We will respond to your request within 30 days and may require verification of your identity.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

• If you are a parent or guardian and believe your child has provided personal information, please contact us immediately
• We will promptly delete any personal information of children under 16
• Parents have the right to review, delete, or refuse further collection of their child's information
• We encourage parents to monitor their children's online activities

9. International Data Transfers

9.1 Protection Measures

When transferring data internationally, we ensure appropriate safeguards:

• EU-US Data Privacy Framework and adequacy decisions
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules for multinational transfers
• Appropriate technical and organizational security measures
• Regular compliance monitoring and audits

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and payment processing
• European Union: Data analytics and customer support
• Other countries: As needed for service provision with appropriate protections

10. Data Retention Periods

We retain your information for the following periods:

Safe Data Disposal

When data reaches the end of its retention period, we ensure secure disposal:

• Complete electronic deletion using unrecoverable methods
• Physical destruction of hard copy records through secure shredding
• Deletion from backup systems within 90 days
• Maintenance of disposal records for audit purposes
• Third-party disposal certificates for sensitive data destruction

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services. Please note:

• We are not responsible for the privacy practices of third-party sites
• This privacy policy does not apply to third-party services
• We encourage you to review third-party privacy policies before providing information
• Third-party sites may have different data collection and use practices
• Links do not constitute endorsement of third-party privacy practices

12. Policy Changes

12.1 Change Notification

We may update this privacy policy from time to time. When we make changes, we will:

• Post a prominent notice on our website homepage
• Send email notifications to registered users for significant changes
• Display a pop-up notification when you next log in
• Request explicit consent for material changes affecting your rights
• Provide a summary of key changes in plain language

12.2 Checking for Changes

• The latest version of this policy is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes constitutes acceptance
• If you disagree with changes, you may stop using our services

13. Contact Information

13.1 Privacy Complaints

If you have concerns about our privacy practices:

• Contact us first using the information above for resolution
• If unsatisfied, you may contact the relevant supervisory authority
• US Residents: Federal Trade Commission (FTC) - consumer.ftc.gov
• EU Residents: Your local Data Protection Authority
• California Residents: California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw marketing consent at any time:

• Click the "Unsubscribe" link in any marketing email
• Update your preferences in your account settings
• Contact our customer support team
• Send an email to [email protected] with "Unsubscribe" in the subject

14.2 Account Deletion

To delete your account and personal data:

1. Log into your account and go to Account Settings
2. Select "Delete Account" and confirm your choice
3. Complete any pending orders before deletion
4. Note: Some information may be retained for legal compliance
5. You will receive confirmation of account deletion

15. Conclusion

At Ledo Pizza, we are committed to protecting your privacy and maintaining your trust. We believe that transparency in our data practices is essential to building a lasting relationship with our customers.

Your privacy is not just a legal requirement for us—it's a fundamental aspect of how we conduct business. We continuously review and improve our privacy practices to ensure they meet the highest standards and reflect the latest developments in privacy law and technology.

We encourage you to contact us with any questions or concerns about this privacy policy or our data practices. Your feedback helps us improve our services and better protect your privacy.

Thank you for choosing Ledo Pizza and for trusting us with your personal information. We look forward to serving you while keeping your data safe and secure.

Remember: This privacy policy was last updated on January 15, 2026. Please check back regularly for any updates or changes.