Terms of Service

1. Introduction and Acceptance

Welcome to Ledo Pizza. These Terms of Service ("Terms") constitute a legally binding agreement between you and Ledo Pizza ("Company," "we," "us," or "our"), governing your use of our website, mobile application, food delivery services, and all related services (collectively, the "Services").

By accessing, browsing, or using our Services, placing an order, creating an account, or otherwise interacting with our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our Services under applicable law
• Provide accurate and truthful information when creating an account or placing orders

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

2.1 Key Terms

• "Company," "we," "us," or "our" refers to Ledo Pizza, a food service business operating in the United States.
• "You," "your," or "User" refers to any individual or entity that accesses or uses our Services.
• "Services" includes our website (ledo-pizza.top), mobile application, food ordering and delivery services, customer support, and all related offerings.
• "Content" means all text, graphics, images, music, software, audio, video, information, and other materials available through our Services.
• "Website" refers to our domain ledo-pizza.top and all associated subdomains and pages.
• "Order" means any request for food products or services placed through our platform.
• "Delivery" means the transportation and delivery of food orders to specified locations within our service areas.
• "Account" means your registered user profile on our platform.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes only. Specifically, you may:

• Browse our menu and restaurant information
• Place orders for food delivery or pickup
• Create and manage your user account
• Communicate with our customer service team
• Access order history and account information
• Provide reviews and feedback about our services

You agree to comply with all applicable local, state, national, and international laws and regulations while using our Services.

3.2 Prohibited Use

You are strictly prohibited from:

• Using our Services for any illegal or unauthorized purpose
• Attempting to gain unauthorized access to our systems, accounts, or networks
• Interfering with or disrupting our Services or servers
• Using automated systems, bots, or scripts to access our Services
• Collecting or harvesting information from our Services without permission
• Impersonating another person or entity
• Posting false, inaccurate, misleading, or defamatory content
• Violating any intellectual property rights
• Transmitting viruses, malware, or other harmful code
• Attempting to reverse engineer any part of our Services
• Using our Services to send spam or unsolicited communications
• Engaging in any activity that could damage our reputation or business
• Violating any applicable laws or regulations

3.3 Food Service Specific Requirements

When using our food delivery services, you must:

• Provide accurate delivery information and contact details
• Be available to receive orders at the specified delivery time
• Inform us of any food allergies or dietary restrictions before placing orders
• Handle delivered food items safely and appropriately
• Report any food safety concerns immediately

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account. During registration, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using strong, unique passwords and enabling any available security features. You must immediately notify us if you suspect unauthorized access to your account.

4.3 Account Limitations

Each person may maintain only one account. Creating multiple accounts without our permission is prohibited and may result in suspension or termination of all associated accounts.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violations of these Terms or any other reason we deem appropriate. You may also delete your account at any time by contacting customer support.

5. Products and Services

5.1 Product Descriptions and Accuracy

We strive to provide accurate descriptions, images, and pricing for all food items. However, we do not warrant that product descriptions, images, or other content is completely accurate, complete, or error-free. Menu items and ingredients may vary based on availability and supplier changes.

5.2 Food Safety and Allergen Information

We are committed to food safety and comply with all applicable health regulations. However:

• Menu items may contain or come into contact with common allergens
• Customers with food allergies must inform us before ordering
• We cannot guarantee allergen-free preparation environments
• Nutritional information is approximate and may vary

5.3 Pricing and Availability

All prices are subject to change without notice. Menu availability may vary by location and time. We reserve the right to modify menu items, pricing, and availability at any time.

5.4 Order Acceptance and Cancellation

Order placement does not guarantee acceptance. We reserve the right to reject or cancel orders for any reason, including:

• Item unavailability
• Pricing errors
• Delivery location restrictions
• Payment processing issues
• Suspected fraudulent activity

5.5 Delivery Terms

Delivery services are subject to the following terms:

• Delivery is available only within designated service areas
• Minimum order requirements may apply
• Delivery times are estimates and may vary due to weather, traffic, or high demand
• Additional fees may apply for delivery services
• Orders must be received by someone 18 years or older

5.6 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our platform. You authorize us to charge your selected payment method for all orders placed.

5.7 Temperature-Sensitive Item Handling

Hot food items should be consumed promptly after delivery. Cold items should be refrigerated immediately. We are not responsible for food safety issues arising from improper handling after delivery.

5.8 Returns and Refunds

Due to the nature of food products, returns are generally not accepted. For issues with orders, please refer to our separate Refund Policy available at refund.html.

6. Intellectual Property

6.1 Company Ownership

All content and materials available through our Services, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of Ledo Pizza or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

6.2 Trademarks

Ledo Pizza, our logos, and all related marks are trademarks of our company. You may not use our trademarks without our prior written permission.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

6.4 User Content License

By submitting content to our Services (reviews, comments, photos), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, modify, publish, and distribute such content for business purposes.

6.5 Copyright Infringement

We respect intellectual property rights. If you believe your copyright has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for Content

You are solely responsible for any content you submit, post, or transmit through our Services. This includes reviews, comments, photos, and any other materials.

7.2 Content Standards

All user content must:

• Be truthful and accurate
• Not violate any laws or regulations
• Not infringe on intellectual property rights
• Not contain harmful, offensive, or inappropriate material
• Not include personal information of others
• Be relevant to our services and products

7.3 Prohibited Content

You may not submit content that is:

• Defamatory, libelous, or slanderous
• Obscene, pornographic, or sexually explicit
• Threatening, harassing, or abusive
• Discriminatory or hate speech
• False or misleading
• Spam or commercial solicitation

7.4 Content Monitoring and Removal

We reserve the right to monitor, edit, or remove any user content at our discretion. We do not endorse or guarantee the accuracy of user-generated content.

7.5 License Grant

By posting content, you grant us permission to use, modify, and distribute that content in connection with our business operations, marketing, and promotional activities.

8. Disclaimers

8.1 Service Availability

Our Services are provided on an "as is" and "as available" basis. We do not warrant that our Services will be uninterrupted, error-free, or completely secure.

8.2 No Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.3 Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of any third-party content, links, or services accessed through our platform.

8.4 Food Safety Disclaimer

While we maintain high food safety standards, we cannot guarantee that our food products will meet every individual's dietary needs or restrictions. Customers with allergies or dietary concerns should exercise caution and consult healthcare providers as needed.

8.5 Professional Advice

Our Services do not provide medical, nutritional, or professional advice. Any health-related information is for general informational purposes only and should not replace professional consultation.

9. Limitation of Liability

9.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.2 Excluded Damages

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Lost profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except as required by law)
• Emotional distress
• Property damage

9.3 Essential Purpose

These limitations shall apply even if any limited remedy fails of its essential purpose.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

10. Indemnification

10.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Ledo Pizza, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit
• Your negligent or wrongful conduct

10.2 Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

10.3 Survival

This indemnification obligation shall survive termination of these Terms and your use of our Services.

11. Third-Party Links and Services

11.1 Third-Party Content

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over and assume no responsibility for such third-party content.

11.2 No Endorsement

The inclusion of any link does not imply endorsement by us of the linked site or service. Your use of third-party services is at your own risk and subject to their terms and conditions.

11.3 Payment Processing

We may use third-party payment processors to handle transactions. These processors have their own terms of service and privacy policies that govern their relationship with you.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our Services
• Non-payment of fees
• Inactive accounts

12.2 Termination by User

You may terminate your account at any time by contacting our customer support or using account deletion features where available.

12.3 Effect of Termination

Upon termination:

• Your right to access our Services ceases immediately
• We may delete your account and data
• Outstanding obligations remain in effect
• Certain provisions of these Terms survive termination

12.4 Survival

The following sections shall survive termination: Definitions, Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

13. Governing Law and Disputes

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut and the United States of America, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Connecticut, and you hereby consent to personal jurisdiction in such courts.

13.3 Dispute Resolution Process

Before filing any legal action, you agree to first contact us to attempt to resolve the dispute informally. We encourage good-faith efforts to resolve disagreements through direct communication.

13.4 Statute of Limitations

Any claim arising from these Terms or our Services must be brought within one (1) year after the claim arose, or such claim will be permanently barred.

13.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE TO BRING CLAIMS AGAINST US ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify or update these Terms at any time at our sole discretion. Changes may be made to reflect legal requirements, business changes, or service improvements.

14.2 Notification of Changes

We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Modified" date
• Sending email notifications for significant changes
• Displaying prominent notices on our platform

14.3 Acceptance of Changes

Your continued use of our Services after any changes become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services.

14.4 Review Responsibility

You are responsible for regularly reviewing these Terms to stay informed of any updates or changes.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and us concerning our Services.

15.2 Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time without notice.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government regulations.

15.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

15.7 Language

These Terms are written in English. Any translations provided are for convenience only, and the English version shall prevail in case of any inconsistency.

16. Contact Information